Your Privacy

 

At GuideTools.com, we have stringent policies and procedures to ensure that your privacy and personal information is protected.

Our procedures include the following:
  • We do not sell or provide your personally identifiable information to anyone.
  • We use state of the art encryption and data-storage technology.
  • You can decline to receive marketing material from us.
  • We regularly review our procedures to ensure we are fully compliant with all aspects of our privacy policy.

 

What personally identifiable information does GuideTools.com collect?

GuideTools.com only collects information necessary to respond to your requests for our services and, if you decide to proceed with a course of study, to assist in its completion. Personally identifiable information includes, but is not limited to, first and last name, address, post code, email address, phone number, birth date and any other information that identifies you as a specific individual, or may identify you when associated with the above information.

 

How the GuideTools.com site collects information

Data collection page

Information collected

How it is used

Registration Page

Name and full contact details

To enable us to sign you up for a course and set you up as a student.  Your tutor will also use this information to stay in contact with you while you study.

 

As part of being set up as a student, your name and email address will also be made available to up to 7 fellow students in your assigned study team.

 

We will also use this information to update you on the courses and services available from GuideTools.com  and to send you other information we think you might find of interest.  You can opt out of this at any time.

Student Log-In

User name and password

Enables us to track your progress through each module, and through the course as a whole, so we can provide an effective tutoring service.

Email information request

Name, email, phone number

To send requested information about courses or services to you or a friend.

 

To update you on the courses and services available from GuideTools.com  and to send you other information we think you might find of interest.  You can opt out of this at any time.

 

 

 

 

 

If I browse through GuideTools.com website, is any personally identifiable information collected about me or my computer?

The GuideTools.com website is designed so that information from your hard drive can't inadvertently be misdirected. When you visit GuideTools.com , our systems log some basic and anonymous information about your computer, including:
  • IP address (your computer's unique signature)
  • Operating system (e.g. Windows XP)
  • Browser software (e.g. Mozilla Firefox)

We use this data to perform routine website maintenance and design, and to ensure our site features work effectively with as many browsers and systems as possible. By using our site, you consent to us collecting and using this information.

 

Can I ask GuideTools.com to delete my personal information from its systems?

Yes. All you have to do is contact us by phone, fax, email or letter and request that we remove your information. Until that time, we hold all your information in an entirely secure manner.

 

Will GuideTools.com send me information not directly related to my enquiry or studies? Can I choose not to receive this?

GuideTools.com may occasionally contact you about new products and services. Students generally find this information helpful, but you can choose not to receive it at any time. GuideTools.com may from time to time contact you for market research. Again, you can choose not take part in this at any time.

 

Can I update the personal information GuideTools.com has on file about me?

Yes. Please just email us with any updates you would like us to make.

 

How secure are GuideTools.com 's systems and procedures?

At GuideTools.com, we use state of the art hardware and software to protect your personal data as it is transmitted and stored.

We have adopted a multi-tiered firewall architecture protects the data repositories that hold your personal information. A firewall is a computer system that separates security zones from the internet, and minimises the risk of external unauthorised access. The databases where your personal information is stored are password protected, and are further protected by an internal LAN firewall.

Every GuideTools.com staff member is trained in privacy and security procedures. Each person must sign an agreement to uphold our privacy and security standards, and agree not to share your information with any third party.

 

Who can I contact at GuideTools.com to find out more about your privacy practices?

You can contact us with any questions either <email> us, or call us on 00 64 9 520 6649