Welcome... and congratulations. 

This is an exciting time to be in the contact centre industry.  Whether you are new to the industry or a seasoned professional the modules contained within this course will give you life skills that you can use anywhere no matter what role you move into.

As the industry grows, not only here in New Zealand, but around the World there is a need for the next generation of agents, team leaders and contact centre managers - that could be you!

We wish you all the best with your career and we look forward to any feedback you may have on this course.

Regards,

       The Team at icontact & Institute of Applied Learning

THE NEW ZEALAND  
NATIONAL CERTIFICATE IN
CONTACT CENTRE OPERATIONS

Accredited by the New Zealand Qualifications Authority under the provisions of the Education Act 1989 to provide education and training based on call centre operations and call centre management levels 1-3 

Click on one of the courses below to begin

Demonstration Modules IAL Level 3 Contact Centre Operations

Click here to open or download an introdution to the contact centre industry >>>