To login, enter your user ID and Password, and click the 'Sign In' button. The International Certifciate is available in any country and in light of the global move towards contact centres, the same skill sets are required everywhere in the world. This course helps agents develop and maintain those skill sets to provide a better customer experience and all round increases in perfromance. This course is aimed at all people in the contact centre industry and our Leadership course provides team leaders and managers with further skills in dealing with teams in the contact centre enviornment.