Welcome to the National Certificate in First Line Management and Contact Centre Level 4 joint course.

Whether you are new to the role of being a Team Leader or you have been in the role for a while this course will give you the skills, techniques and understanding to enable you to manage, perform and execute your role as a leader with more confidence and ability, thereby, giving you more job satisfaction.

We trust you will enjoy this course and gain the valuable skills required to continue your career path within the Contact Centre industry wherever it may lead you.

Good Luck!

The Team at icontact