Welcome... and congratulations.  This is an exciting time to be in the contact centre industry.  Whether you are new to the industry or a seasoned professional the modules contained within this course will give you life skills that you can use anywhere no matter what role you move into. As the industry grows, not only here in New Zealand, but around the World there is a need for the next generation of agents, team leaders and contact centre managers - that could be you! We wish you all the best with your career and we look forward to any feedback you may have on this course. Regards.        The Team at icontact and Open Polytechnic