National Certificate in Contact Centres - Senior CSR and TL & First Line Management


Welcome to management!

This area of icontact is dedicated to the following management courses:

National Certificate in Contact Centres with strands in Senior CSR

National Certificate in Contact Centres with strands in Team Leader Level 4

National Certificate in First Line Management Level 4

Whether you are new to the role of being a Team Leader, Manager or  Senior CSR or you have been in the role for a while, these courses are designed to give you the skills you need to perform your role effectively and with confidence going forward. 

These courses are a National Certificate recognised here in New Zealand and Australia.

We trust you will enjoy your course and gain the valuable skills required to give you the job satisfaction you deserve and to  continue your career path within your industry wherever it may lead you.

Good Luck!

The Team at icontact 


Click on one of the courses below to begin

Click on the hyperlink to the course to go to the Log-in page.




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