New Zealand - Australia
	Siemens Energy Services are a total service solution provider. Siemens Energy Services provides field services and technical support for gas and electricity networks.  As such, they provide first and second response crews for electricity and gas related network outages.  The teams comprise 400 people spread across 11 locations. This is a 7-day, 24-hour operation and is supported by Siemens national dispatch system.  Utilising the latest technology Siemens gain real-time reporting. A GPS (global positioning system) is used to track all field crews, which means that the closest resource with the correct capabilities is sent to the outage. From time to time, a mishap will happen and the certified technician involved in the incident needs to be retrained and re-certified in accordance with the operational standards of the industry.  Normally, the technician involved is stood down from duties until they attend a face to face training session where they demonstrate knowledge they know now.  This all takes time , and increases the costs. Siemens turn to Aegility eLearning to ensure competence measurement for their mobile and field technicians. We produce a tracked and measured audit trail in real time which Siemens use to provide audit reports to their clients. Fast re-certification process enables resources to spend less down time. With our courses available through mobile devices, downtime is at a minimum. Course results are sent to Siemens management systems. This addresses one of their key business objectives to lower the cost of field technician re-assessment by reducing the downtime. This service was then picked up by Siemens Australia to train their service people too.
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