case study

government

Business Challenge:

Transit New Zealand were introducing a new financial approach to the way funding was applied for and distributed for transit projects.

Roading  Engineers and Planning consultants nation wide needed to be trained on what the impacts were and how this affected they way they approached the funding processes going forward.

It was imperative that Transit New Zealand:

1.  Gained clear evidence that the new procedures were fully understood
2. The training could be developed and implemented asap.

As this was extremely detailed work, the highly experienced trainer chose to structure a
blended learning approach for this project.

At certain centers around the country, he held the training seminars in a computer lab.  The attendees, most of them senior, went on line to learn of the changes.

The trainer now became a learning facilitator, assisting those who needed one on one support.
In fact individual support increased significantly with no disruption to others learning at varying
paces.

The track, measure and assessment processes enabled him to clearly see who had understand what the next steps were and those that needed remedial intervention to bring them up to speed.

This was mainly achieved, one on one, in the room or after the seminar by telephone.
During this session the learner has the course up on the screen in front of them.